Non-Communicating Meter Rectification

If an AMR meter stops communicating, this will cause settlements disruption and billing issues for customers. To resolve this, without the need for a full meter exchange, we will send a skilled non-comms engineer.  

We will undertake the following actions to rectify the issues: 

• Signal checks  
• SIM clean  
• SIM swap 
• Modem reset  
• Modem replacement 

Join Recovery Work

If a meter is left in “dumb” mode during installation because the commissioning process cannot be completed, we can attend site to assist in the DCC join recovery process.  

Working across the electricity and/or gas meter and In Home Display, our engineers work alongside the energy retailer or independently to initiate and complete the network join recovery process. 

This service supports the DCC’s SMETS1 enrolment and adoption, whilst removing the need for a more technically trained engineer to revisit the site following installation. 

SMETS2 Communications Hub Power Cycle

Reinstating communications on SMETS2 meters through a comms hub power cycle.  

By removing the comms hub, performing a power cycle or reboot, and reattaching the comms hub, we can successfully re-establish communications across SMETS2 portfolios.   

We will also log any messages or LED lights from the meter to assist with data feedback and inform future firmware updates.  

This process has been successful in reducing the need for meter exchanges and created savings in early MAP termination charges. 

ETM Gas Meter Battery Exchanges

We provide a national provision of battery exchange services on gas pre-payment meters.   

Removing and replacing the battery enables meters to continue functioning and stops the meter from shutting down and putting the consumer off supply.  

T3 Aerial Installations

Using our skills in minor electrical works and working at height, we can install T3 smart meter aerials.  

Where low network coverage exists and a smart meter cannot connect to the WAN, our engineers will fit an aerial supporting a successful installation.

HAN Surveys

We survey properties for HAN network coverage and property specifications.  

Our trained engineers use a combination of a specialist HAN assist tool, our own equipment, and specific training. They record and supply detailed data on a range of information from the 2.4GHz and Sub-GHz frequency bands for the HAN to property photos and measurements.  

This data informs and validates smart metering specifications needed for certain property types.